Booking Terms & Conditions

• All bookings must be confirmed before hair is sent or dropped off.
• Full payment is required before work can begin.
• Hair can be posted to us or dropped off and collected in person by prior arrangement only. We do not accept un-arranged drop-offs or collections.
• Turnaround times begin only once your hair has been received, inspected, accepted for the requested service, and payment has been received.

We only work on 100% human hair.

Before sending or delivering your hair, you must provide:

• Clear photographs of all bundles, closures, frontals, or wigs.
• Details of the hair texture, length, and any previous colouring or chemical processing.
• Confirmation that the hair is clean, completely dry, and free from tangles.

Hair must arrive in suitable condition for the requested service.

We reserve the right to refuse a service or apply an additional charge if the hair is:

• Damp or wet.
• Tangled or matted.
• Excessively damaged.
• Heavily shedding.
• Different from the description or photographs provided.
• Previously processed in a way that may affect the requested result.

Please note that previously bleached or chemically processed hair may not colour evenly, and we cannot guarantee results on hair that has been altered before it is received.

By booking a service, you acknowledge and accept that:

• Minor trimming, cutting, or stitching of hair or lace may be necessary during construction.
• Some shedding may naturally occur during handling and construction.
• Wig density and fullness depend entirely on the quantity, quality, and density of the bundles and closure or frontal supplied.
• Once work has started, changes to the agreed service cannot be made.
• You are responsible for providing accurate head circumference measurements. We are not responsible for issues resulting from incorrect measurements supplied by the client.

We are not responsible for:

• The quality, authenticity, or lifespan of client-supplied hair.
• Manufacturing defects.
• Shedding caused by the original wefts or condition of the hair.
• Damage or colour variations resulting from previous colouring, bleaching, chemical treatments, heat damage, or improper care before the hair is received.

The final result will always depend on the condition and history of the hair provided.

We reserve the right to refuse or cancel a service if:

• The hair is unsuitable for the requested service.
• Required information has not been provided.
• The condition of the hair differs significantly from the information or photographs supplied.
• Payment has not been received.

Where work cannot proceed due to the condition of the hair, any return postage costs are the client's responsibility.

Once work has begun, construction, replacement, revamp, laundry, colouring, and any other completed services are non-refundable.

Nothing in these Terms & Conditions limits your statutory rights under UK consumer law.

Clients are responsible for ensuring their hair is securely packaged and sent using a tracked delivery service.

We are not responsible for parcels that are delayed, lost, or damaged in transit before they reach us after they have been dispatched by us. Once a parcel has been handed to the courier, delivery times and handling are outside of our control.

We will provide any available tracking information and assist with delivery queries where possible.

Once your order is complete, you will be notified when it is ready for collection or dispatch.

Clients collecting their order must arrange a suitable collection time in advance.

Completed orders should be collected or arrangements made for return postage within 30 days of notification.

Where a client does not respond or fails to make arrangements for collection or return delivery, the item may be considered unclaimed.

Hair or completed units that remain unclaimed for more than 90 days may be disposed of without further notice. No compensation will be provided for items left beyond this period.

We may photograph completed work for our portfolio and social media. No personal information will be shared. If you would prefer your unit not to be photographed, please let us know before work begins.

By making a booking, submitting payment, or sending or delivering your hair, you confirm that you have read, understood, and agree to these Terms & Conditions.