Before you send
Intake & measuring guide
Option A
Studio drop-off
- Book first — we'll confirm a drop-off slot and studio address by email.
- Bring bundles, closure/frontal or wig in a sealed bag labelled with your name and order reference.
- Unwashed bundles are fine; please detangle wigs before drop-off.
Option B
Mail-in
- Book first — the postal address is sent with your booking confirmation.
- Use a tracked, signed-for service (e.g. Royal Mail Special Delivery).
- Include a note with your name, order reference, phone number and measurements.
- Return postage is arranged once your unit is complete.
What to include
Custom construction: supply up to 3 bundles plus your closure or mini frontal. Extra wefts require the additional track option. Maintenance: the wig itself. Remove clips you don't want reused, and tell us about any previous dye or chemical treatments.
Head measurements
Measure in five minutes
Use a soft tape measure with hair flat (braided or wrapped as you'd wear the unit). Measure in inches, keep the tape snug but not tight, and repeat twice.
1. CircumferenceWrap the tape around your head, along the hairline, behind the ears and across the nape. Typical: 21.5–22.5".
2. Front to napeFrom the centre of your front hairline, over the crown, to the nape of your neck.
3. Ear to ear (over top)From the top of one ear, across the top of the head, to the top of the other ear.
4. Ear to ear (across forehead)From one ear to the other, along the front hairline.
5. Temple to templeAround the back of the head, from one temple to the other.
6. Nape widthAcross the nape of your neck, from one side of the hairline to the other.
Turnaround
When to expect your unit
| Custom construction | 5–10 working days |
| Re-construction | 7–10 working days |
| Closure & frontal replacement | 5–7 working days |
| Wash & revamp, lace work, dye, repairs | 3–5 working days |
Timed from the day your items arrive. Combined services follow the longest turnaround.